Refund & Credit Policy

This policy does not affect your statutory rights as a consumer.

1. What we sell

We sell design and development services quoted as a fixed scope for a fixed price. Work begins on acceptance and is delivered against agreed milestones.

2. Our standard remedy is credit, not cash

Where a refund is due under this policy, it is issued as a credit note against your account. A credit note:

• is issued for the amount stated, in GBP;
• may be used against any service we offer;
• is valid for 24 months from its issue date;
• may be transferred to another company under the same ownership;
• is not exchangeable for cash.

3. Business clients

If you are a company or a sole trader, you are contracting in the course of business. Payments made are non-refundable in cash. Where work has not started, or where we cancel, the amount paid is issued as a credit note under clause 2.

4. Consumers

If you are buying as an individual outside your trade or profession, you have a right to cancel within 14 days of the contract.

• If you asked us to begin within those 14 days and we have fully performed the service, the right to cancel no longer applies.
• If you asked us to begin and we are part-way through, you may cancel and pay a proportionate amount for the work already done. Any balance is refunded to the original payment method within 14 days.
• If work has not begun, you receive a full refund to the original payment method within 14 days.

5. Deposits and work already done

A deposit covers discovery, specification and design work carried out before build begins. Once that work has been delivered to you, the deposit is not refundable in cash, because the work it paid for has been performed. It is credited under clause 2 if you choose not to continue.

6. If the work is not right

If a deliverable is not as agreed, tell us and we will put it right at no cost. If we cannot put it right within a reasonable time, you may ask for a reduction in price. This clause is in addition to your statutory rights and does not replace them.

7. Asking for money back

If you want a cash refund, in full or in part, contact support. Every request is read by a person and answered within five working days. We will explain the outcome, and where we cannot refund cash we will say why and set out the credit alternative.

8. Chargebacks

If you raise a dispute with your bank before contacting us, we will provide the signed contract, this policy as accepted by you, and the delivery record. Please talk to us first — it is faster.

9. Contact

[email protected] — Abdel Alahdal trading as Salam Noor, 83 Barfort Court, Gateshead, Tyne and Wear, NE9 6LT, United Kingdom, United Kingdom.

VAT: not registered — no VAT is charged.